Help Desk
Frequently asked questions
How long does shipping take?
We offer free shipping on all U.S. orders.
Processing time: 1–3 business days (Monday–Friday)
Transit time: 8–12 business days (Monday–Friday)
Delivery times may vary during busy periods or holidays. Once your order ships, we will email you a tracking link.
How do I return an item?
You can request a return within 30 days of receiving your order. Items must be unused, unwashed, and in their original condition with tags attached. Contact us with your order number before sending anything back. Please see our Return Policy for return costs, instructions, and exclusions.
How do I choose the right size?
Check the size chart on the product page and compare the measurements with a similar item you already own. If you are between sizes or unsure about the fit, contact us before ordering. We are happy to help you choose.
How can I track my order?
Once your order ships, we will email you a tracking link. You can also follow its progress on our Track Your Order page. If your tracking details are missing or have not updated, contact us with your order number.
Which payment methods can I use?
The payment options available to you are shown at checkout. Depending on your device, these may include major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay. All prices are shown in U.S. dollars.
Is my payment secure?
Yes. Checkout uses an encrypted connection, and payments are handled by Shopify and its payment providers. Donna & Julie does not store your full credit card details.
Where is my order confirmation email?
Check your inbox, spam, and promotions folders, and confirm that you entered the correct email address at checkout. Still cannot find your confirmation? Contact us with your name and order details so we can help.